Return & Refund Policy

Last updated: July 6, 2026

At Maison Eiffah, we are committed to providing a premium shopping experience. If you are not completely satisfied with your purchase, we're here to help.

30-Day Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

• In its original packaging

• Accompanied by your receipt or proof of purchase

How to Start a Return

To request a return, please contact us at support@maisoneiffah.com (or your current customer support email if your branded email is not yet active).

Please do not return any item without contacting us first.

Once your return request has been reviewed and approved, we will provide:

• Return authorization

• The appropriate return address

• Detailed return instructions

Returns sent without prior authorization may not be accepted.

Return Shipping Costs

Unless the item is defective, damaged, or incorrect, customers are responsible for the cost of return shipping.

If you receive a damaged, defective, or incorrect item, please contact us immediately. We will work with you to resolve the issue and, where applicable, cover the return shipping costs or provide an appropriate solution.

Damaged, Defective, or Incorrect Items

Please inspect your order upon delivery.

If your item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with:

• Your order number

• A description of the issue

• Clear photos showing the problem

We will review your claim promptly and provide a replacement, refund, or another suitable resolution where appropriate.

Non-Returnable Items

The following items cannot be returned:

• Gift cards

• Personalized or custom-made products

• Items marked as Final Sale

If you are unsure whether your item is eligible for return, please contact our customer support team before submitting a return request.

Exchanges

We do not offer direct exchanges.

If you would like a different size, colour, or style, the quickest option is to return your original item (once approved) and place a new order.

European Union 14-Day Cooling-Off Period

If your order is delivered to a country within the European Union, you have the right to cancel or return your order within 14 days of delivery for any reason and without providing a justification, in accordance with applicable consumer protection laws.

To qualify, the item must be:

• Unworn and unused

• In its original condition

• With all original tags attached

• In its original packaging

• Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional time to process and post the refund to your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at support@maisoneiffah.com.

Contact Us

If you have any questions about this Return & Refund Policy, please contact us:

Email: support@maisoneiffah.com