Shipping policy

Shipping Policy

Last Updated: July 2026

1. Shipping Overview

At Maison Eiffah, we are committed to delivering your carefully selected fashion pieces safely and efficiently.

We proudly offer worldwide shipping and work with trusted international shipping partners to deliver orders to customers around the globe.

Once your order has been successfully placed, our team begins processing and preparing your items for shipment.

2. Order Processing Time

All orders are processed within:

1–3 business days

after payment confirmation.

Orders are not processed or shipped on weekends or public holidays.

Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.

3. Delivery Times

Estimated delivery times vary depending on your location.

Standard Shipping

Qatar & GCC Countries

  • Estimated delivery: 5–10 business days

United States & Canada

  • Estimated delivery: 10–18 business days

United Kingdom & Europe

  • Estimated delivery: 7–15 business days

Rest of the World

  • Estimated delivery: 10–20 business days

Please note that delivery times are estimates and may vary due to:

  • Customs processing

  • Shipping carrier delays

  • Weather conditions

  • International holidays

  • Circumstances outside our control

4. Shipping Costs

Shipping costs are calculated during checkout based on:

  • Delivery destination

  • Package weight

  • Selected shipping method

Any available free shipping promotions or thresholds will be displayed on our website and during checkout.

5. Order Tracking

Once your order has shipped, you will receive a confirmation email with tracking details.

Please allow up to 5 business days for tracking information to become active after receiving your shipping confirmation.

If your tracking information has not updated after this period, please contact us.

6. Customs, Duties, and Taxes

International orders may be subject to customs fees, import duties, taxes, or other charges imposed by your country.

These charges are the responsibility of the customer and are not included in the product price or shipping cost unless otherwise stated.

Maison Eiffah is not responsible for delays caused by customs authorities.

7. Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If an order cannot be delivered due to incorrect or incomplete information provided by the customer, additional shipping charges may apply for resending the package.

Please carefully review your delivery details before completing your purchase.

8. Lost, Damaged, or Missing Packages

If your order arrives damaged or you believe your package has been lost, please contact us within 7 days of the delivery date.

Please include:

  • Order number

  • Photos of the package and item (if applicable)

  • Details of the issue

Our team will review the situation and work to provide the appropriate solution.

9. Delayed Orders

While we work with reliable shipping partners, Maison Eiffah cannot guarantee exact delivery dates.

We are not responsible for delays caused by:

  • Shipping carriers

  • Customs inspections

  • Natural events

  • Incorrect customer information

  • Other circumstances beyond our control

10. Contact Us

If you have any questions regarding shipping, please contact us:

Maison Eiffah

Email: support@maisoneiffah.com

Website: maisoneiffah.com

Location: Qatar